agt99's Privacy Policy

This Privacy Policy ("Policy") applies to all services and activities of the agt99 platform. It takes effect when you use our website, create an account, or use any of our services. Please read this document carefully, as it contains important information about your legal rights and responsibilities.

agt99 believes that user privacy is a fundamental right. We use your information only for necessary purposes and do not share it with any unauthorized third parties. Our platform is secured by SSL encryption technology, which keeps your information safe.

1.1 Personally Identifiable Information

When you open an account at agt99, we collect the following personal information:

• Full name
• Date of birth (for age verification — our services are for those aged 21 and above only)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language and currency

1.2 Financial Information

We may collect information about your payment method to process transactions. agt99 handles transactions through bKash, Nagad, Rocket, and Upay only. Your mobile wallet number is stored in encrypted form.

1.3 Technical Information

When you visit our site, the following information may be collected automatically:

• IP address
• Browser and device type
• Operating system
• Time and date of site access
• Pages visited and session duration
• Referral source (which page you came from)

1.4 Cookies and Similar Technologies

Our platform uses cookies and similar tracking technologies. These help improve your browsing experience and remember your preferences. You can disable cookies at any time from your browser settings, though this may limit some site functionality.

agt99 uses your information for the following legitimate purposes:

2.1 Account Management and Service Delivery

• To create and verify your account
• To process deposits and withdrawals
• To apply bonuses and promotional offers
• To maintain game history and transaction records
• To determine and manage your VIP level

2.2 Security and Fraud Prevention

• To ensure account security
• To detect and prevent suspicious activity
• To verify identity (KYC — Know Your Customer)
• To help prevent money laundering

2.3 Customer Support

• To provide assistance via live chat and email
• To resolve complaints and issues
• To send important notifications

2.4 Platform Improvement

• To analyze and improve the user experience
• To identify and fix technical issues
• To plan new features and services

agt99 never sells your personal information for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

3.1 Service Partners

To operate our platform, we work with certain trusted technology and service providers — such as payment processors, game software suppliers, and cybersecurity providers. These partners receive only the information necessary to deliver the contracted services and may not use it for any other purpose.

3.2 Legal Obligations

We may be required to disclose information under a court order, regulatory authority directive, or applicable law. In such cases, only the information legally required will be disclosed.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in advance in such a situation.

As a user of agt99's services, you have the following rights:

5.1 Right to Access Information

You can request a copy of the information we hold about you at any time. We may need to verify your identity before processing this request.

5.2 Right to Correct Information

If any information stored in your profile is inaccurate or incomplete, you may request a correction. It is your responsibility to provide accurate information, which also helps maintain service quality.

5.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

5.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We always respect your preferences.

5.5 Right to Data Portability

You may request your information in a structured, commonly usable format. Contact us to use this service.

All agt99 services are intended for users aged 21 and above only. We do not collect or process information from minors. Age verification is strictly followed during account creation.

If we become aware that a minor is using our services, that account will be immediately closed and the associated information deleted. If you have information about a minor's account, please contact us.

Although agt99 is a Bangladesh-focused platform, some of our technology service providers may be located in other countries. In such cases, your information may be transferred internationally.

When transferring data, we ensure that the receiving party maintains security standards equivalent to or higher than our own. Your information's security is maintained through contractual protection measures.

Our platform may contain links to third-party sites. These external sites have their own privacy policies and are not under agt99's control. You are advised to read their own policies before visiting those sites.

Game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) follow their own privacy policies on their own platforms. However, when playing these games through agt99, agt99's policy applies.

agt99 reserves the right to update this Privacy Policy as needed. If there are any significant changes, we will notify you by email or through a notice on the site.

If you continue using our services after an updated policy is published, you will be considered to have agreed to the revised policy. You are advised to review this page regularly.

If you have any questions, concerns, or requests about this Privacy Policy, please contact us. agt99's dedicated support team is available 24/7.