agt99 Terms and Conditions

Platform Introduction

agt99 is an online casino and betting platform operated for users in Bangladesh. The platform offers slots, fishing games, cricket betting, and a variety of other entertainment games. These terms and conditions ("Terms") form a legal agreement between agt99 and its users ("Members").

Applicability of Terms

These Terms apply to the agt99 website, mobile version, and all related services. By registering on the site, logging in, or using the services in any way, you accept these Terms.

Right to Modify Terms

agt99 reserves the right to change, add to, or cancel these Terms at any time without prior notice. Continued use of the site after any changes means you have accepted the revised Terms. You are therefore advised to review this page regularly.

Age Requirement

The agt99 platform is for individuals aged 21 or above only. No person under this age is permitted to create an account or play games on this platform. By registering, you confirm that you are at least 21 years old.

One Account Policy

Each user may open only one account. If a single person holds multiple accounts, agt99 reserves the right to confiscate them and may withhold payment of bonuses and winnings.

Responsibility to Provide Accurate Information

It is mandatory to provide accurate, complete, and up-to-date information at the time of registration. Providing false information may result in account closure, and agt99 reserves the right to withhold any associated funds. Documents may be requested at any time for identity verification.

Account Security

You are solely responsible for keeping your login password and account details confidential. Any activity carried out from your account will be treated as your own. If you suspect unauthorized access to your account, contact [email protected] immediately.

Accepted Payment Methods

The following mobile banking methods are supported on the agt99 platform:

• bKash
• Nagad
• Rocket (Dutch-Bangla Bank mobile wallet)
• Upay

Payment methods other than these are not accepted.

Minimum Deposit and Withdrawal Amounts

The minimum deposit amount across all payment methods is ৳100 and the minimum withdrawal amount is ৳500. Transactions below these amounts will not be processed.

Withdrawal Timeframe

Approved withdrawal requests are generally processed within 1 hour. However, additional time may be required for identity verification or security review.

Transaction Verification

agt99 reserves the right to complete identity verification before any deposit or withdrawal. The mobile number and account name provided at the time of deposit will be cross-checked. If they do not match, the transaction may be cancelled.

Refund Policy

Funds used in games are generally non-refundable. However, if a transaction is not completed due to a technical error, the relevant amount will be recovered after verification.

Welcome Bonus

New members at agt99 receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. Depositing ৳28,000 or more gives the maximum bonus of ৳20,000, making the total balance ৳48,000.

Bonus Wagering Requirements

Before withdrawing bonus funds, you must place bets 20 times the bonus amount (on the bonus amount only, not the total including the deposit). Example: ৳1,500 bonus × 20 = ৳30,000 must be wagered before withdrawing bonus winnings.

Bonus Usage Rules

• Bonuses may only be used in your own account; transferring them to another account is prohibited.
• Attempting to claim bonuses from multiple accounts will result in cancellation of all bonuses.
• The bonus must be claimed before making a deposit; it will not apply afterwards.
• agt99 reserves the right to modify or withdraw any bonus offer.

VIP Program

agt99's VIP program has five tiers, each offering a weekly cashback:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

Higher tiers can be reached through active play. Cashback is calculated every week.

General Game Rules

Each game on agt99 has its own rules, which should be reviewed before starting to play. All games are operated under a fair play policy. If there is a dispute over a game result, the game log will be reviewed and a final decision will be made, which will be considered conclusive.

Technical Issues

If any game is left incomplete due to a technical error or disconnection, the result will be determined based on server logs. In the event of an error, agt99 reserves the right to void the bet in accordance with "The house rules".

In Case of Software Errors

Exploiting any software bug or error is strictly prohibited. If such activity is detected, the associated winnings will be voided and the account may be suspended.

Cricket & Sports Betting

In sports betting, results depend on the official outcome of the relevant match. If a match is cancelled or postponed, bets will be settled in accordance with agt99's rules. Betting markets are presented as examples only — no guarantee is given for any specific match, date, or outcome.

Strictly Prohibited Activities

Any of the following activities may result in permanent account termination:

• Operating multiple accounts
• Providing false identity or information
• Using bots, automated software, or any cheating tools
• Exploiting weaknesses or bugs in the game system
• Colluding with other members to gain unfair advantages
• Using the platform for money laundering purposes
• Committing fraud through chargeback claims

Consequences of Account Suspension and Termination

If prohibited activity is detected, agt99 may suspend or terminate the account without prior warning, confiscate associated funds, and take legal action if necessary.

Collection of Personal Information

agt99 collects and processes members' personal information — such as name, mobile number, and transaction details — solely for the purpose of providing services. For more details, see our Privacy Policy.

Data Security

All your information is protected with SSL encryption technology. agt99 does not sell your personal information to third parties. However, information may be shared with authorities when legally required or for security investigations.

Use of Cookies

This site uses cookies to provide effective services and an improved experience. By using the site, you consent to the cookies policy.

21+ Age Requirement

agt99 is for those aged 21 or above only. Online betting should be done for entertainment purposes — not to resolve financial problems. Never bet beyond your means.

Setting Limits

Members can set their own deposit, betting, and loss limits. If signs of problem gambling appear, please contact our support team. For more information on responsible gaming, visit the Responsible Gaming page.

Self-Exclusion

Any member who wishes to temporarily or permanently exclude themselves from the platform may contact support. Self-Exclusion requests are accepted 24/7.

Service Availability

agt99 is committed to providing the highest quality service. However, due to technical reasons, maintenance, or other circumstances, the site may be temporarily unavailable. agt99 is not responsible for such temporary disruptions.

Liability for Financial Loss

Online betting carries financial risk. Any losses incurred during play are entirely the member's responsibility. agt99 does not guarantee winnings and is not liable for financial losses resulting from play.

Third-Party Software

agt99 uses software from various game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers' own rules and terms may also apply. agt99's liability for issues arising from their software is limited.

Complaint Submission Process

If you have a dispute or complaint, first send the details in writing to [email protected]. Our support team is available 24/7 in Bengali and English, and you can also reach us via live chat.

Dispute Resolution Method

The support team will review complaints and attempt to provide a resolution within a reasonable time. Server logs and game records will be considered as evidence. The final decision rests with the agt99 authority.

Customer Service

The agt99 customer service team is ready to assist you seven days a week, twenty-four hours a day. Support is available in both Bengali and English.

• Live Chat — directly through the site
• Email: [email protected]

For More Information

If you have any questions or need clarification about these terms and conditions, please contact support. See our other policy pages:

• Privacy Policy — how your data is used
• Responsible Gaming — guidelines for safe play
• FAQ — answers to common questions